Privacy Policy

Effective Date: 11/2/2025
Last Updated: 11/2/2025

At GeriActive, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, store, and protect information when you access our website, use our platform, or communicate with us. By using GeriActive, you agree to the practices described below.

1. Who We Are

GeriActive (“we,” “our,” or “us”) is a web-based engagement platform that provides Montessori-inspired activities and educational content designed for seniors and neurodivergent adults, as well as tools for use by senior living operators, caregivers, and activity professionals.

We are committed to safeguarding all personal, operational, and community information shared through our website and platform.

2. Information We Collect

We collect information in three primary ways:

a. Information You Provide Directly

When you engage with GeriActive, you may provide:

  • Account Information: Name, email address, organization/facility name, position/title, and login credentials.

  • Billing Details: Payment method, billing address, and transaction history (processed securely by third-party payment providers).

  • Communications: Messages, feedback, or inquiries submitted via email, chat, or contact forms.

  • Community Use Data: Information voluntarily entered by staff or residents (e.g., activity logs, participation notes, or progress metrics).

b. Information Collected Automatically

When you use our website or platform, we may automatically collect:

  • Usage Data: Pages visited, features accessed, date/time stamps, and session duration.

  • Device Data: Browser type, operating system, device identifiers, IP address, and language preferences.

  • Cookies & Tracking Technologies: Small files that enhance functionality, analyze usage, and remember preferences.

You may manage cookie settings in your browser; however, disabling cookies may affect certain features.

c. Information from Third Parties

We may receive limited data from trusted service providers, such as analytics platforms or payment processors, to improve performance, security, and user experience.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the GeriActive platform and related services.

  • Personalize the user experience and recommend relevant content.

  • Manage subscriptions, billing, and account access.

  • Communicate updates, educational materials, and support responses.

  • Improve our platform through usage analytics and customer feedback.

  • Comply with applicable laws, enforce our terms, and protect against fraud or misuse.

We do not sell or rent personal information to third parties.

4. How We Share Information

We may share information only under these limited circumstances:

  • With Service Providers: Trusted partners who assist with hosting, analytics, billing, or support—bound by confidentiality and data protection agreements.

  • With Senior Living Organizations: If you are affiliated with a participating community, your account or engagement data may be shared with authorized staff to support care and programming.

  • For Legal Compliance: When required by law, regulation, or valid legal process.

  • In Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred with notice provided.

5. Data Storage & Security

We use industry-standard measures to protect information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure SSL/TLS encryption for data in transit.

  • Encrypted password storage and restricted administrative access.

  • Regular security audits and access monitoring.

While no system is completely secure, we maintain safeguards consistent with industry best practices.

6. Data Retention

We retain user data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or maintain legitimate business interests.
You may request deletion of your account or data at any time (see Section 9).

7. Children’s Privacy

GeriActive does not knowingly collect or store personal information from individuals under the age of 13. Our services are intended for senior living facilities and adults. If we become aware that a child’s information has been collected, we will promptly delete it.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.

  • Object to or restrict certain processing activities.

  • Request a copy of your data in a portable format.

To exercise these rights, please contact us at [Insert Privacy Email]. We will verify your identity before fulfilling your request.

9. Managing Your Information

You may:

  • Update your account information via your GeriActive profile settings.

  • Opt out of non-essential emails using the unsubscribe link.

  • Request account deletion or data export by emailing [[email protected]].

10. International Users

If you access GeriActive from outside the United States, please note that your information may be transferred to and processed in the U.S. By using our platform, you consent to this transfer and processing in accordance with this policy.

11. Third-Party Links

Our website and platform may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a revised “Effective Date.” Continued use of the platform after updates constitutes acceptance of the new terms.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.